Investor Grievance Redressal Policy

Grievance Redressal Officer (GRO) — Contact Details

How to Submit a Complaint

What to Include in Your Complaint

• Your Full Name as registered with the AMC or KRA
• Contact Details — phone number and email address
• Folio Number / ARN / Transaction Reference — the specific transaction or account in question
• Nature of Complaint — clear description of the issue with date of occurrence
• Amount Involved — if the complaint relates to a financial loss or transaction
• Supporting Documents — account statement, transaction confirmation, email correspondence
• Resolution Expected — what outcome you are seeking
• Previous Correspondence — if you have already contacted us about this issue before

Types of Complaints We Handle

5-Level Escalation Matrix

If your complaint is not resolved satisfactorily at any level, please escalate to the next level:

Committed Response Timelines

Your Rights as an Investor in the Grievance Process

• Right to receive a complaint acknowledgement with a unique reference number within 3 working days
• Right to a fair and impartial investigation of your complaint — no conflict of interest
• Right to receive the resolution in writing with clear explanation of findings
• Right to escalate to AMFI, SEBI SCORES, or SMART ODR if not satisfied with our resolution
• Right to approach consumer courts or civil courts for serious grievances not resolved through regulatory channels
• Right to report mis-selling or regulatory violations to SEBI at scores.sebi.gov.in
• Right to be treated with respect and professionalism throughout the grievance process
• Right to receive a refund of excess charges if any overcharging is confirmed

All Important Grievance Contacts at a Glance